Refund Policy

At Juice Doctor, we are committed to providing high-quality products, services, and wellness support to all our customers. Your satisfaction is important to us. This Refund Policy explains when refunds are available and how to request one.

Refunds for Physical Product (Book)

We offer refunds or exchanges on physical products only if the following conditions are met:

Eligible for Refund

Items are unopened, unused, and in their original packaging.

Refund request is made within 14 days of delivery.

The product arrived damaged, defective, or incorrect.

Not Eligible for Refund

Opened or used supplements (for safety and hygiene reasons).

Items returned after 14 days.

Products damaged due to customer mishandling.

Return Shipping

Customers are responsible for return shipping costs unless the item was delivered

damaged, defective, or incorrect.

3. Refunds for Consultations & Services

This includes:

Nutrition consultations.

Body MOT Scan.

Remote Selfie Scan

Eligible for Refund

A full refund is available for cancellations made at least 72 hours before the scheduled appointment.

If Vivo Nutrients cancels or reschedules and you cannot attend, you may request a full refund.

Not Eligible for Refund

Missed appointments or cancellations made less than 72 hours before the session start time.

Services already delivered.